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Return Policy

Thank you for your order. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a FULL REFUND – minus shipping costs – ONLY. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items MUST be in NEW and UNUSED condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@candlecrosscoven.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Return Authorization Number, then mail your return to the following address:

Candle Cross Coven LLC
Attn: Returns
RMA#
51 Powow St
Amesbury, MA 01913
United States

Please note, you will be responsible for ALL RETURN SHIPPING CHARGES. We strongly recommend that you use a trackable method to mail your item.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return if eligible. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

DUE TO THE NATURE OF DIGITAL GOODS, ALL PRINTABLE DOWNLOADS CANNOT BE RETURNED.

Defective or damaged products are taken on case by case. Please contact us at the contact details below to initiate the process.

Please Note

  • Sale items are FINAL SALE and CANNOT be returned
  • Items eligible for returns must be in NEW CONDITIONS
  • Items missing components are NOT ELIGIBLE for returns
  • Custom orders are NOT ELIGIBLE for returns
  • All Mystery Boxes, Bundle Boxes, Spell Jars, and Clearance Items are NOT ELIGIBLE for returns
  • All returns MUST BE AUTHORIZED before acceptance
  • Email hello@candlecrosscoven.com with return inquiries to begin the process

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@candlecrosscoven.com

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